Refund Policy

We want you to be happy with Talvaya. Try the Free plan before you buy, so you can see exactly how it works.

Cancel any time

You can cancel a card subscription in Plan & Billing at any time. You won't be charged again, and you keep access until the end of the period you've already paid for.

7-day money-back guarantee

If a paid plan isn't right for you, email support@talvaya.co.za within 7 days of your first payment, from the email address on your account. We will refund you in full if you have used 10 or fewer credits.

Renewals

If you forgot to cancel and a renewal was charged, contact us within 7 days of the renewal. If you haven't used any credits since it renewed, we will refund it and cancel your subscription.

Otherwise

Because paid plans give immediate access to digital content and AI processing that costs us money every time it runs, other payments are not refundable, except where South African law requires otherwise.

Failed or duplicate payments

If you were charged twice or charged without receiving your plan, contact us and we will fix it or refund you promptly.

How refunds are paid

PayFast payments are refunded through PayFast to your original payment method. Bank transfer (EFT) payments are refunded by EFT to the bank account you paid from: we may ask you to confirm those banking details by email. Refunds usually take 7-10 working days, and your plan ends when the refund is processed.